5 Star Service Review
About three weeks ago, I had an oil change done. Today, while driving from Columbia to Gaston, the oil light came on. I called to get my Caravan towed. When the tow-truck arrived, the driver noticed that there was much oil on the back of my vehicle. After he had hoisted the vehicle on the tow-truck, he reached under the engine and was able to remove the oil filter with just a couple of turns. When we arrived at Dodgeland, he explained to the service rep what had happened. The vehicle was taken in to the service area immediately and the oil and the filter were replaced. When the vehicle was ready, the service director, Guy Kabureck, met us and explained that it was Dodgeland's error and there would be no charge. Above that, he promised to reimburse me for the towing charge. As I was about to leave, I mentioned that I was going to take the vehicle to the car wash to rid it of the excess oil. He then volunteered to wash the car for me. When it was returned to me, it was not only washed, but totally detailed!! The front driver's side and passenger side mats were also replaced! The attitude of the staff and what was done was totally "above and beyond" the norm. I am extremely thankful for the exceptional service that was rendered. Thank you, again for a job "well-done!"
Nov 1 2014